Customer Service and Sales Consultant
Telstra
part-time
Posted on:
Location Type: Office
Location: Toowoomba • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Vue.js
About the role
- Provide an exceptional in-store customer journey and outstanding customer service
- Identify and recommend Telstra products and services to meet customer needs
- Use consultative sales approach to drive sales and achieve KPIs
- Continually train on latest technologies and product knowledge
- Collaborate with store team to deliver solutions and performance recognition
- Support customers with technical enquiries, device demonstrations and solutions
Requirements
- Ability to easily build a connection with a variety of new and existing customers
- Appetite to quickly develop customised solutions for customers
- Drive to reach (and exceed!) sales targets and KPIs
- Hunger to learn and grow within the role (and beyond!)
- A positive and resilient approach to customer service within a busy environment
- Experience in a customer-facing role
- Willingness to complete an assessment via Hire Vue
Benefits
- 30% off Telstra services
- Exclusive discounts and offers across 240 brands and partners
- A flexible, inclusive approach to parental leave – do it your way!
- Unlimited access to 17000 learning programs
- Monthly performance rewards and recognition programs
- Flexible working arrangements (talk to us about what flexibility means to you)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceconsultative salesrelationship buildingsolution developmentsales target achievementresilienceadaptabilitycommunicationteam collaborationtechnical support