Client Service Specialist – HWB

Telligen

Client Service Specialist managing inbound customer inquiries while providing program support. Role requires remote work with occasional office presence in West Des Moines, IA.

Posted 7/29/2026full-timeWest Des Moines • Iowa • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a fast-paced environment, with proficiency in Microsoft Office and effective communication abilities. Capable of multitasking and providing solutions while maintaining high levels of customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceLeadership ExperienceMicrosoft Office ProficiencyVerbal Communication SkillsData Entry Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryKeyboarding (50 Words Per Minute)Issue TriageTask ManagementCustomer Satisfaction Analysis

Soft Skills

ProfessionalismTeam CollaborationProblem SolvingFeedback ProvisionActive Listening

Industry Keywords

Healthcare EnvironmentService Level AgreementsFast-Paced EnvironmentMentoring RoleCustomer Inquiries

About the role

Key responsibilities & impact

Ensure the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements
Answer general inquiries, troubleshoot issues, and schedule assessments
Demonstrate professionalism through written and verbal communication
Provide general office support and perform data entry as needed
Prepare and distribute correspondence to external participants
Listen to concerns, analyze information, recommend solutions, and confirm customer satisfaction
Work as an engaged team member to provide feedback and suggest improvements

Requirements

What you’ll need

High school diploma and/or equivalent
Demonstrated experience working in a customer service or healthcare environment.
Demonstrated experience working in a mentoring or leadership role.
Demonstrated experience working in a fast-paced and deadline driven environment.
Excellent verbal and written communication skills.
Intermediate PC Skills
Proficiency in all Microsoft Office products.
Ability to triage issues and handle multiple tasks at the same time. Keyboarding equivalent 50 words or more per minute.
Ability to maintain regular and predictable attendance is essential.

Benefits

Comp & perks

100% employee-owned company
Equal Opportunity Employer
Community engagement
Corporate responsibility
Reasonable accommodations available for disabilities