Strategic Account Manager

Telligen

Strategic Account Manager responsible for managing client relationships and program success in healthcare consulting. Collaborates with operations to deliver effective healthcare solutions.

Posted 6/4/2026full-timeSan Bernardino • California, Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $93,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

You will develop and maintain strong relationships with key clients. Serve as the main conduit and expert between Telligen and client for contract deliverables, expansion or renewals, monitoring financials and profitability of accounts, client meetings or trainings, and involvement with client operations, and understands client’s operations, systems, environment, and business objectives.
You will coordinate with operations to ensure services consistently meeting of clients’ needs. You will monitor and participate in solution development, and track progress with operational problem trends, informing and escalating issues to operational management as appropriate. You will coordinate and communicate client information to operations and provide and/or coordinate client education and training when needed, including leading or coordinating implementation teams for new business.
You will manage client interactions and reporting holding scheduled and ad-hoc client meetings to ensure client needs are met and participate in management of satisfaction survey or client feedback process. You will deliver contracted client reports as required
You will assist sales in prospect/partner/finalist presentations, as well as assisting with preparing proposals for new or current business and materials for upsells to current clients, in coordination with the Directors and others.
You will monitor industry trends and provide early alert to management on pricing, services and benefit design trends. You will research and make recommendations for improvements and/or efficiencies to clients and management. As well as lead new program development when needed and perform miscellaneous duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in healthcare, health education, health promotion, public health or related field preferred or related field and equivalent combination of education and experience. 5-7 years experience in Medicaid or commercial healthcare account management or clinical health management programs or delivery of employee health benefits services.
At least 3 years experience successfully managing complex client relationships.
Positions working on specific contracts may require U.S. Citizenship.
Ability to travel local and overnight up to 50%.
Must be located in San Bernadino County (CA) or the Denver, CO area

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient relationship managementcontract deliverablesfinancial monitoringsolution developmentclient educationproposal preparationprogram developmentreportingdata analysis

Soft Skills

communicationinterpersonal skillsproblem-solvingorganizational skillsleadershipclient satisfaction managementteam coordinationtraining facilitationadaptabilityresearch skills