Manager – Case Management, RN

Telligen

Quality Improvement Manager responsible for case management operational oversight and business development at Telligen. Leading teams to meet healthcare contract deliverables and demonstrating expertise in care management.

Posted 5/8/2026full-timeWest Des Moines • Iowa, Oklahoma • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage the day to day operations of health management lines of service and/or contracts/programs, with particular emphasis on case management programs and care coordination initiatives. You will lead a team in the creation of a strategic plan, implementation of plan, evaluation and ongoing management to ensure contract deliverables/program requirements and evaluation measures/metrics are met and/or exceeded within assigned funding/budget. When deliverables/requirements are at risk, you will facilitate analyses and initiate action plans.
Develop and maintain relationships with team stakeholders. Provide technical assistance, including issue research and resolution. Develop and implement process improvement methods for an organization whose philosophy is continual improvement. Ensure operations are completed in a timely, satisfactory, compliant manner within assigned funding/budget.
Participate in sales, business development and proposal work activities including development of concept papers, contributing content or review of proposals as a subject matter expert. Also have financial accountability for monitoring budgets and financials for assigned contracts.
Coach, guide and direct team members to achieve individual, team and organizational objectives. Provide resources and support as needed to meet the departmental and Company goals and specific contract/program requirements.
Represent the company and presents at meetings and/or conferences. Work externally with providers or clients as assigned. Make recommendations for improvements and/or efficiencies to management. Initiate opportunities to expand knowledge, skill development, and certifications which enhance quality improvement activities and the achievement of contract deliverables.
Stay abreast of industry trends and changes. Perform miscellaneous duties as assigned.

Requirements

What you’ll need

Four year degree in nursing, health care, business, public health or a related field and/or equivalent training and/or experience;
Graduate of an accredited nursing program (ACEN, CCNE), with an active, unrestricted RN license
5 years experience in a healthcare environment with demonstrated expertise in care management, care coordination, and healthcare quality improvement, including experience with case management and evidence-based clinical guidelines;
3 – 5 years managing projects and/or a professional staff;
Demonstrated experience working in a fast paced and deadline driven environment;
Positions working on specific contracts may require U.S. Citizenship.

Benefits

Comp & perks

100% employee-owned company
Equal Opportunity Employers
Opportunities for reasonable accommodations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementcare coordinationprocess improvementbudget managementproject managementhealthcare quality improvementevidence-based clinical guidelinesstrategic planningevaluation metricsfinancial accountability

Soft Skills

leadershipteam managementcommunicationrelationship buildingproblem solvingcoachinganalytical thinkingtime managementadaptabilitypresentation skills

Certifications

active RN licenseACEN accredited nursing programCCNE accredited nursing program