Client Services Representative

• You will ensure the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully perform responsibilities as defined by the assigned contract(s). Your customer support will include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned. You may refer more complex calls to appropriate team members.
• You will demonstrate professionalism through written and verbal communication with both internal and external customers, using multiple communication methods.
• You will provide general office support and may perform data entry into database within specified timeframes.
• You will prepare and distribute applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements.
• You will listen to concerns, analyze information, recommend solutions, and confirm customer satisfaction.
• You will work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals.

Client Service Specialist – Temp

Client Service Specialist