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About the role
Key responsibilities & impact- Define and lead the Customer Care Division strategy, ensuring alignment with the company’s overall business goals.
- Lead and develop high-performing customer care teams, empowering leaders and fostering collaboration.
- Oversee customer care operations, ensuring high performance against sales KPIs, service quality and operational efficiency.
- Drive a customer-centric culture and continuously improve customer experience across all service channels.
- Partner with senior leaders across the organization to integrate customer insights into business decisions.
- Lead business planning for the division, including budgeting, resource allocation, and strategic initiatives.
- Identify and drive opportunities to simplify processes, enhance customer loyalty, and create long-term value for the business.
Requirements
What you’ll need- Proven ability to lead large scale customer care & support, sales or customers experience operations by inspiring, developing and empowering your teams and their leaders
- Strong strategic and analytical thinking as well as business acumen
- Willingness and capability to challenge status quo and look and proceed with new solutions both through technologies and teams
- A strong focus on customer experience, performance, continuous improvement and efficiency
- Excellent stakeholder management and communication skills
- A team player character
- University degree in Business, Marketing, or related field.
- Proficiency in English and Lithuanian (verbal and written).
Benefits
Comp & perks- Additional health insurance and pension plans
- Workation : work from anywhere in the EU for up to 30 days per year
- Extra vacation days based on tenure (up to 5 additional days)
- Discounts on Telia services , including free home internet
- Partner offers and discounts (SPA, cafes, events)
- Telia Kids Club : summer camps for employees’ children
- Company-supported sports activities (yoga, basketball, running)
- Internal training , leadership programs and job shadowing to explore new roles
- Free on-site charging stations for electric vehicles – available for both work-related and personal use.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer care operationssales KPIsbusiness planningbudgetingresource allocationstrategic initiativesprocess simplificationcustomer loyalty enhancementperformance improvementoperational efficiency
Soft Skills
leadershipteam developmentcollaborationstrategic thinkinganalytical thinkingbusiness acumenstakeholder managementcommunicationteam playercustomer-centric focus
Certifications
university degree in Businessuniversity degree in Marketing