Contact Center Rep – On-Call

TeleSolv Consulting

On-Call Contact Center Representative providing support for a state government program. Responding to inquiries via multiple channels in a remote environment.

Posted 4/15/2026contractRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $19 per hourWebsite

About the role

Key responsibilities & impact

Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures.
Handle inbound inquiries via phone, email, and chat in a timely and professional manner.
Share only approved and verified information and ensure all communications comply with program and company policies.
Accurately document all customer interactions in the designated system for tracking and auditing purposes.
Stay current on changes to procedures, FAQs, and program-related information.
Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope.
Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions.

Requirements

What you’ll need

Prior high-volume contact center or customer service experience required.
Experience working in a virtual or remote environment is a plus.
Strong verbal and written communication skills.
Ability to follow scripts and established procedures accurately.
Strong attention to detail and documentation skills.
Ability to work effectively in a fast-paced, public-facing environment.
Ability to maintain confidentiality and comply with data protection requirements.
Must be a US citizen

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account TeleSolv Consulting Website LinkedIn All Job Openings 201 - 500 employees Founded 2000 🏛️ Government 🤝 B2B 🏢 Enterprise Government
B2B
Enterprise TeleSolv Consulting is an IT and management consulting firm that provides strategy, program and business management, information systems integration, acquisitions planning, operations support, and contact center management. It focuses on serving federal, state, and local government agencies as well as businesses and non-profit organizations, delivering solutions such as web design & development, performance and information management, compliance, and digital transformation to accelerate organizational performance. Contact Center Rep – On-Call 🔥 18 minutes ago 🤠 Texas – Remote 💵 $17 - $19 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide courteous, prompt, and accurate responses to public inquiries in accordance with established protocols and procedures.
Handle inbound inquiries via phone, email, and chat in a timely and professional manner.
Share only approved and verified information and ensure all communications comply with program and company policies.
Accurately document all customer interactions in the designated system for tracking and auditing purposes.
Stay current on changes to procedures, FAQs, and program-related information.
Collaborate with internal teams to escalate and resolve inquiries that fall outside standard support scope.
Maintain confidentiality and follow all required data privacy and security guidelines during customer interactions. 🎯 Requirements
Prior high-volume contact center or customer service experience required.
Experience working in a virtual or remote environment is a plus.
Strong verbal and written communication skills.
Ability to follow scripts and established procedures accurately.
Strong attention to detail and documentation skills.
Ability to work effectively in a fast-paced, public-facing environment.
Ability to maintain confidentiality and comply with data protection requirements.
Must be a US citizen Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Epic EHR Subject Matter Expert, Healthcare CX & Contact Center Transformation 🕒 April 7 Crükus Virtual Staffing 11 - 50 🤝 B2B 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Epic Subject Matter Expert guiding healthcare transformation initiatives through CX strategy. Collaborating across teams on data integration, workflows, and compliance best practices. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Pharmacy Tech Support – Call Center Rep 🕒 April 6 IQVIA 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology 🤖 Artificial Intelligence Website LinkedIn All Job Openings Remote Pharmacy Support Call Center Representative providing support for card activation and program eligibility. Managing requests via various contact methods under moderate supervision. 🇺🇸 United States – Remote 💵 $18 / hour 💰 $1G Post-IPO Debt on 2023-05 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Bi-lingual Pharmacy Tech Support/Call Center Rep 🕒 April 6 IQVIA 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology 🤖 Artificial Intelligence Website LinkedIn All Job Openings Pharmacy Support Call Center Representative providing payment assistance solutions through contact with patients, pharmacies, and medical professionals. Responsibilities include handling card activation, program eligibility, and troubleshooting submission rejections. 🇺🇸 United States – Remote 💵 $18 / hour 💰 $1G Post-IPO Debt on 2023-05 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Bi-lingual Pharmacy Tech Support Call Center Rep 🕒 April 6 IQVIA 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology 🤖 Artificial Intelligence Website LinkedIn All Job Openings Pharmacy Support Call Center Representative providing assistance for co-pay cards and program eligibility. Supporting patients, pharmacies, and medical professionals in a remote setting. 🇺🇸 United States – Remote 💵 $18 / hour 💰 $1G Post-IPO Debt on 2023-05 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Bi-lingual Pharmacy Tech Support Call Center Representative 🕒 April 3 IQVIA 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology 🤖 Artificial Intelligence Website LinkedIn All Job Openings Providing payment assistance solutions as a Pharmacy Tech Support Call Center Representative. Responsible for card activation and program eligibility inquiries, working fully remote from anywhere in the US. 🇺🇸 United States – Remote 💵 $18 / hour 💰 $1G Post-IPO Debt on 2023-05 ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

strong verbal communicationstrong written communicationattention to detaildocumentation skillsability to follow scriptsability to work in a fast-paced environmentability to maintain confidentiality