TeleSolv Consulting

Call Center Representative

TeleSolv Consulting

full-time

Posted on:

Location Type: Hybrid

Location: Dallas County • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $17 per hour

Job Level

Junior

About the role

  • Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
  • Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
  • Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
  • Document all interactions accurately in the company's system for tracking and auditing purposes.
  • Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
  • Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.
  • Maintain confidentiality and follow all required data protection guidelines during customer interactions.

Requirements

  • Must be a U.S Citizen
  • High School Diploma or GED
  • MUST hold an active secret clearance or have held one in the past
  • At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.
  • Strong written and verbal communication skills, with a focus on delivering clear and accurate information.
  • Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.
  • Ability to remain calm, professional, and solution-focused during high-stress situations.
  • Self-discipline and time management skills, necessary for working independently in a remote setting
  • Returned Peace Corps Volunteers (RPCV) are highly encouraged to apply, but this is not required.
  • Experience working in a virtual team or prior remote work experience is a plus.
  • Bilingual (English/Spanish) candidates are preferred due to the diverse customer base.
Benefits
  • No specific benefits mentioned
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedata protectiondocumentationcommunicationcomputer applicationsremote work experiencebilingual
Soft Skills
written communicationverbal communicationcalmnessprofessionalismsolution-focusedself-disciplinetime managementcollaboration
Certifications
High School DiplomaGEDactive secret clearance