Assistant Manager, Commercial Sales Excellence

Teleport

Assistant Manager in Commercial Sales Excellence at Teleport analyzing data and managing reports. Driving commercial decision-making and project management in a hybrid workplace.

Posted 6/19/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

To analyze data and internal operations flow to provide accurate commercial-related reports for internal and external use.
Manage and ensure high quality of content, presentations, and communications issued to customers, including but not limited to SLA reports, Monthly Business Reviews (MBRs), business performance updates, and other commercial reports.
To review internal systems and processes for the development of automation and reporting solutions to support daily operational and commercial analysis, including tracking and reporting for SLA performance, rejection records, re-planned MAWBs, and other key operational metrics.
Analyze load factor performance and utilization trends to identify opportunities for capacity optimization and support commercial decision-making.
Support route planning and commercial evaluation for new sectors and network expansion opportunities, including exports from JHB, PEN, and other stations.
Develop, maintain, and enhance dashboards and reporting tools for monitoring and optimization of business performance, including but not limited to rejection rate, load factor, parcel profile, service performance and other operational KPIs.
Support the implementation and monitoring of sales excellence initiatives
Develop and support project plans, timelines, and budgets to ensure successful execution of commercial and operational initiatives.
Ensure that project outcomes meet quality standards and align with business objectives.
Coordinate cross-functional stakeholders to support the execution of commercial, operational, and process improvement initiatives.
Conduct project post-mortems and performance reviews to identify lessons learned, operational efficiencies, and opportunities for continuous improvement.
Maintain data integrity, reporting accuracy, and governance standards across all commercial performance, reporting, and sales excellence activities.

Requirements

What you’ll need

Strong stakeholder management
Critical thinking to move with intent and urgency
Requirement gathering and understanding business needs
Clear communication and articulation
Commercial operational knowledge
Customer focused mindset
Excellent data analytics, excel expertise
Project management experience - preferable to have worked in an commercial
Minimum 5+ years experience working in Commercial department
Ideally experience in SEA region
Preferable but not essential operational/ logistics / E-commerce experience

Benefits

Comp & perks

Unlimited training -You will have access to a wide range of learning resources including Notion!
Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

ATS Keywords

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Hard Skills & Tools

data analysisreporting solutionsdashboard developmentdata analyticsExcel expertiseproject managementcapacity optimizationSLA performance trackingoperational KPIscommercial evaluation

Soft Skills

stakeholder managementcritical thinkingrequirement gatheringclear communicationcustomer focused mindsetarticulationintent and urgencycross-functional coordinationcontinuous improvementquality standards