Field Engineer

Teleport

Field Engineer in Teleport ensuring customer success through onboarding and support. Focused on AI Infrastructure and providing technical solutions for customers' needs.

Posted 4/29/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £81,000 - £89,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformKubernetesLinux

About the role

Key responsibilities & impact

Independently diagnose and resolve problems in the Teleport product, as well as in the customer environment (e.g Dockers, Kubernetes, AWS, Azure, GCP)
Maintaining a high level of customer satisfaction of account base throughout the onboarding process
Designing the customer’s architecture and advocating for best practices during the cloud or kubernetes deployment
Leading technical discussions during all Customer Onboarding sync calls as the primary technical POC
Creating and maintaining cloud and kubernetes environments to demo new features
Deploying, testing and validating new features and customer issues in kubernetes, cloud and linux environments
Work closely with our Product and Development to report and triage customer escalations
Plan, build and maintain Teleport training for new users to ensure successful migration to the Teleport product

Requirements

What you’ll need

3+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
Linux administration skills
Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus!
Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC
Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise
Outstanding soft skills, excellent verbal and written communication skills

Benefits

Comp & perks

Extensive health coverage
Annual expense budget
Rest & recovery policies that maximize leave and your ability to recharge
Investment in your future with retirement savings plans
Equity in a US $1.1-bn business
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Linux administrationKubernetescloud deploymentsoftware troubleshootingtestingdebuggingSSHPKI2FASSO

Soft Skills

customer satisfactioncommunicationproblem-solvingtechnical discussionsadvocacycollaborationtrainingleadershiporganizationtenacity

Certifications

CKACKAD