Teleport

CX Design Officer

Teleport

full-time

Posted on:

Location Type: Hybrid

Location: Kuala Lumpur • Malaysia

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

JavaScriptPythonSQL

About the role

  • Support the Customer Experience (CX) Design team in simplifying operational workflows, improving efficiency, and enhancing customer experience through automation, data analysis, and cross-functional collaboration.
  • Identify CX pain points, implement short- to mid-term automation solutions, and support long-term scalable improvements in partnership with Product, Operations, and Technology teams.
  • Design, build, and maintain workflow automations using workflow automation tools or Google Apps Script.
  • Assist in exploring and prototyping workflow automation using tools such as n8n or similar platforms.
  • Document automation logic, workflows, and dependencies to ensure maintainability and scalability.
  • Translate CX operational pain points into clear business and functional requirements.
  • Collaborate with product teams to assess when automation solutions should evolve into long-term product capabilities.
  • Analyze ticket volumes, workflow performance, and customer interaction data to identify automation opportunities.
  • Track and report automation impact (e.g. efficiency gains, ticket reduction, resolution time improvements).
  • Support dashboards and reports using tools such as Google Sheets or Looker(basic to intermediate level).
  • Work closely with CX Operations, Product team and external vendors to support implementation and continuous improvement.
  • Assist in UAT, post-implementation validation, and issue tracking.
  • Communicate progress, risks, and insights clearly to both technical and non-technical stakeholders.

Requirements

  • Bachelor’s degree in Business, Information Systems, Engineering, Data, or related fields.
  • Strong logical thinking and problem-solving skills.
  • Familiarity with Google Workspace (Sheets, Docs, Slides).
  • Basic exposure to scripting or automation (e.g. Google Apps Script, JavaScript, Python, or no-code/low-code tools).
  • Ability to clearly articulate processes, requirements, and improvement ideas.
  • Proactive mindset with willingness to learn and experiment.**
  • **Good-to-Have**
  • - Hands-on experience with Google Apps Script.**Exposure to workflow automation tools such as n8n, Zapier, or Make.
  • - Basic data analysis or SQL knowledge.
  • - Internship or project experience in operations, CX, consulting, or technology teams.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Google Apps ScriptJavaScriptPythondata analysisSQLworkflow automationno-code toolslow-code toolsautomation solutionsprocess improvement
Soft Skills
logical thinkingproblem-solvingcommunicationcollaborationproactive mindsetarticulation of processeswillingness to learninsight reportingcross-functional collaborationcustomer experience enhancement