Intermediate Field Service Engineer
Munters
Senior Field Engineer
Teleport
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $190,000 - $249,000 per year
Job Level
Senior
Tech Stack
AWSAzureCloudGoogle Cloud PlatformKubernetesLinux
About the role
- Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization.
- Document the customer's business goals and challenges to align Teleport to provide the most value possible.
- Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and internal professional services engineers staying up to date on the latest solutions.
- Provide technical guidance and support to assigned clients, supplementing our traditional support offering.
- Provocatively steer around technical issues and serve as a central point of contact during any critical technical escalations both for the customer and internally in a timely manner.
- Manage the implementation of Teleport solutions to monitor timelines and keep key stakeholders informed.
- Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities.
- Collaborate with Sales and Product to provide valuable feedback for product improvement.
- Support our broader Teleport customer base seeking new solutions and best practice recommendations
Requirements
- 8+ years experience in customer-facing software onboarding, software services, solution architecting, or system administration roles.
- Linux administration skills.
- Hands-on experience with one of the major public cloud providers; AWS, GCP, Azure. Certifications are a plus!
- A strong understanding of Kubernetes and prior hands-on experience. Certification with CKA or CKAD is a plus!
- Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), RBAC.
- Exceptional hands-on software troubleshooting, testing, and debugging skills with a tenacity to identify and resolve the technical issue that may arise.
- Outstanding soft skills, excellent verbal and written communication skills.
- Project management experience and the ability to handle multiple clients simultaneously.
- Strong organizational skills.
Benefits
- Extensive health coverage
- Annual expense budget
- Rest & recovery policies that maximize leave and your ability to recharge
- Investment in your future with retirement savings plans
- Equity in a US $1.1-bn business
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linux administrationKubernetesSSHPKI2FASSORBACsoftware troubleshootingtestingdebugging
Soft skills
communicationproject managementorganizational skillscustomer-facingcollaborationproblem-solvingtechnical guidancerelationship managementfeedback provisiontime management
Certifications
CKACKAD
