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Bilingual Travel Representative
TeleperformanceBilingual Reservations Representative connecting customers with travel options and services at Teleperformance. Engaging inquiries into sales while providing excellent customer service in French and English.
About the role
Key responsibilities & impact- Answer inbound calls and emails from customers who are currently traveling or who want to purchase or research travel, following standard procedures and scripts.
- Greet and converse with customers in a courteous, friendly, and professional manner.
- Effectively convert customer inquiries into sales.
- Use appropriate sales techniques to meet revenue and closing-rate targets.
- Research travel fares, destinations, options, and packages for customers.
- Read provided scripts verbatim while adhering to sales and quality standards.
- Accurately respond to general questions about travel and destinations.
- Provide information, recommendations, and options in a way that is accurate, meets customers’ needs, and encourages purchases.
- Accurately track and report call types and service issues.
- Promote and sell products or services.
- Solicit sales of new or additional services.
- Handle calls to meet or exceed the established daily target while maintaining an average talk-time in line with current operational requirements.
- Meet or exceed quality standards.
Requirements
What you’ll need- High school diploma or equivalent (required)
- College diploma (preferred)
- Two years of experience in sales, telemarketing, upselling, and customer service (required)
- Two years of experience in the business or leisure travel industry (required)
- One year of experience in international bookings
- Bilingualism in French and English (spoken and written) is required to handle customer calls from across Canada and worldwide.
Benefits
Comp & perks- GDS system training provided
- Remote work
- Competitive compensation package including an additional second-language premium of $2.00 per hour
- Medical and dental insurance plans and Employee Assistance Program (EAP)
- Compensation - $22.00 per hour
- Paid training
- Employee referral program – starting at $500 for each hired referral
- Discounts on common products and services through Canada’s leading employee benefits program
- Opportunities for internal career advancement
- Tuition reimbursement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales techniquesupsellingcustomer serviceinternational bookingstravel researchcall trackingreporting
Soft Skills
communicationcourtesyfriendlinessprofessionalismcustomer engagementproblem-solving
Certifications
high school diplomacollege diploma