Healthcare Customer Service Representative

Teleperformance

Healthcare Customer Support Specialist providing support to clients through various communication channels. Resolving inquiries efficiently and ensuring a seamless customer experience.

Posted 6/19/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Serve as a primary point of contact for clients
Manage inbound and outbound communications
Resolve inquiries efficiently utilizing web-based tools
Ensure a seamless and positive customer experience
Connect with customers via phone/email/chat/social media
Calmly attempt to resolve and de-escalate issues
Escalate interactions when necessary
Track call related information for auditing and reporting
Upsell if required

Requirements

What you’ll need

High School Diploma or equivalent
Minimum of 6 months of customer service experience
Must be 18 years of age or older
Ability to type at least 25 words per minute
Comfortable with desktop computer systems and have general knowledge of Windows-based systems
Customer service and/or sales experience preferred
College degree preferred but not required.

Benefits

Comp & perks

Comprehensive health benefits including medical, vision, and dental
Employment Assistance Programs
Health and personal time off (HPT)
Leave programs as eligible
Competitive 401(K) plans
Life insurance
Supplemental medical coverage
Critical care insurance
Pet insurance
FSA plans
Retailer discounts

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experiencesales experiencetyping speedweb-based toolsauditingreporting

Soft Skills

communicationproblem-solvingde-escalationcustomer experiencecalmness

Certifications

High School Diploma