Senior Systems Engineer – IT Infrastructure Engineer

Teleperformance

Senior IT Infrastructure Engineer managing complex IT services across global teams. Leading technical operations with a focus on performance, security, and reliability in a fully remote role.

Posted 6/13/2026full-timeRemote • 🇭🇷 CroatiaSeniorWebsite

About the role

Key responsibilities & impact

Design, implementation, operation, and continuous optimization of complex IT infrastructure components within assigned areas of expertise
Act as a last-level technical expert and play a key role in ensuring stable, secure, and standardized IT services
Independently manage incidents, problems, and escalations up to last-level support
Support the consultation, planning, and technical design of IT projects
Coordinate tasks, timelines, and deliverables for assignments delegated to external service providers, other IT specialist groups, or operational business units
Create and maintain high-quality technical documentation independently
Ensure strict compliance with information security requirements, including careful handling of privileged access rights
Report and actively support the resolution of security incidents
Participate in on-call rotations and scheduled work outside standard business hours for maintenance activities or technical changes

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or a comparable qualification preferred, but not mandatory
Minimum of 5 years of proven, hands-on experience in systems engineering and server/system administration within complex, enterprise IT environments
ITIL v4 Foundation certification
Fluent German language skills (at least B2/C1 level) as well as fluent English skills (at least B2/C1 level)
In-depth knowledge of current market technologies in virtualization (Proxmox) and backup/restore products (Veeam, etc.)
Very high willingness to learn, strong resilience, and flexibility in a dynamic IT environment
Structured, goal-oriented, and analytical working style with a strong sense of ownership
Strong organizational and coordination skills with the ability to manage multiple stakeholders and priorities
Excellent communication skills, a strong team-oriented mindset in an international environment and the ability to explain complex technical topics clearly
High level of commitment, reliability, and a hands-on mentality.

Benefits

Comp & perks

100% remote
Flexible working hours
High-quality technical documentation
Diverse and equal-opportunity workplace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

systems engineeringserver administrationIT infrastructure designincident managementproblem managementtechnical documentationinformation security compliancevirtualizationbackup and restore

Soft Skills

strong resilienceflexibilitystructured working stylegoal-orientedanalytical skillsorganizational skillscoordination skillsexcellent communicationteam-oriented mindsetability to explain complex topics

Certifications

ITIL v4 FoundationBachelor's degree in Computer ScienceBachelor's degree in Information Technology