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Digital Solution Manager
TeleperformanceDigital Solution Manager developing innovative and comprehensive solutions for complex customer requirements. Collaborating with interdisciplinary teams remotely in Georgia.
About the role
Key responsibilities & impact- You develop innovative, end-to-end solution concepts that intelligently combine customer experience, transformation, and the use of AI technologies
- You analyze customer requirements and processes to identify optimization opportunities
- Together with interdisciplinary teams, you design future-oriented service and transformation models
- You manage collaboration with business units, partners, and cross-functional teams
- You prepare complex concepts in clearly structured, visually appealing presentations
- You continuously monitor current market and technology trends
Requirements
What you’ll need- Fluent German and English, spoken and written, are mandatory
- Degree in economics, business informatics, or a comparable field preferred
- Several years of experience in Customer Experience, Customer Service, IT, consulting, or solution design
- High willingness to travel is a must
- Experience in designing complex solutions as well as in proposals and tenders
- Solid understanding of digital business models, modern CX technologies, automation, and the application of AI
- Excellent MS Office skills, especially PowerPoint and Excel
- Strong self-initiative, a solution-oriented working style, and enthusiasm for digital transformation
Benefits
Comp & perks- Attractive salary
- Flexible working hours
- Compensation based on experience and performance
- Professional and personal development with an internationally active global market leader
- International colleagues in a pleasant working atmosphere
- Paid health insurance for you and your family
- Wellbeing offerings: yoga, Pilates, events & more
- Psychological support: confidential counseling by psychologists on-site
- Corporate benefits with partner companies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI technologiescustomer experiencesolution designdigital business modelsCX technologiesautomationproposalstenders
Soft Skills
strong self-initiativesolution-oriented working styleenthusiasm for digital transformationcollaborationcommunication