Bi-lingual Healthcare Customer Service Rep

Teleperformance

. Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

Posted 5/1/2026full-timeRemote • Alabama, Arizona, Connecticut, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or possible processing payments.
Track all call related information for auditing and reporting purposes.
Provide feedback on call issues.
Meet sales objectives as defined.

Requirements

What you’ll need

Bilingual Spanish/English
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
6 months Call Center experience, preferred
Ability to use Windows operating systems
6 months sales experience minimum
Able to work independently
Ability to stay composed and objective
Superior negotiating skills

Benefits

Comp & perks

Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experiencecall center experiencesales experiencetyping 25 wpmWindows operating systems

Soft Skills

bilingual Spanish/Englishcalmnessde-escalationindependencecomposureobjectivitynegotiating skills

Certifications

High School GraduateGED