Helpdesk, IT Support

Teleperformance

. Handling IT incidents for business clients (hardware, software, network, access rights) .

Posted 4/27/2026full-timeRemote • 🇧🇦 Bosnia and HerzegovinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handling IT incidents for business clients (hardware, software, network, access rights)
Working with the ticketing system: creating, prioritizing, tracking and escalating tickets in accordance with SLAs
Supporting business-critical applications and coordinating with external vendors/service providers when necessary
Professional customer communication and clear, easy-to-understand explanations of technical solutions
Managing documentation and knowledge bases
Proactive system monitoring

Requirements

What you’ll need

IT-savvy with basic knowledge of using PCs, smartphones, tablets, printers, etc.
Basic knowledge of IT security and networking technologies
Solid English and Serbian skills for reading and learning technical materials

Benefits

Comp & perks

Full-time contract
Paid training
Fixed salary with the opportunity to earn monthly bonuses
Additional paid night shifts and extra compensation for work on public holidays
Opportunities for professional and personal development with a globally active market leader
International colleagues in a pleasant working environment
100% remote / home-office position

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT incident handlinghardware supportsoftware supportnetwork supportaccess rights managementticketing system managementIT security knowledgenetworking technologies knowledgesystem monitoringdocumentation management

Soft Skills

professional customer communicationclear technical explanationsproactive approachorganizational skillsproblem-solving skills