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Teleperformance

Operations Customer Expert, German and English Speaking

Teleperformance

. Support our travellers by answering questions, resolving issues, and guiding them toward unforgettable trips .

Posted 4/23/2026full-timeTbilisi • 🇬🇪 GeorgiaMid-LevelSenior💰 GEL 3,000 - GEL 3,300 per monthWebsite

About the role

Key responsibilities & impact
  • Support our travellers by answering questions, resolving issues, and guiding them toward unforgettable trips
  • Handle inbound calls and written inquiries from customers
  • Provide clear, friendly, and professional support in German and English
  • Offer expert guidance on bookings, changes, cancellations, and travel plans
  • Update and maintain customer and booking data
  • Work closely with your team to deliver the best customer experience

Requirements

What you’ll need
  • German language skills C1+ (spoken & written required)
  • English B2
  • Strong customer orientation and communication skills
  • Ability to interact confidently with diverse customer types
  • Good computer skills + fast typing
  • Creative, solution-oriented mindset and a strong team player
  • Willingness to work in shifts, weekends, and public holidays
  • Experience in a similar role is a plus, but not required

Benefits

Comp & perks
  • Sign-on Bonus of 2000 GEL
  • 2000 referral Bonus
  • 650 Life Event Bonus
  • Paid Health Insurance for you and your family
  • Paid Training
  • Wellbeing offerings: yoga, pilates, events, and more
  • Psychological support: confidential on-site consultations with professional psychologists
  • Corporate benefits with partner companies
  • Prime location on Rustaveli Avenue with a modern office, chill-out & gaming zone
  • Late shift transportation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
German language skills C1+English language skills B2computer skillsfast typing
Soft Skills
customer orientationcommunication skillsinterpersonal skillssolution-oriented mindsetteam player