Customer Support Specialist, Slovenian, English
Teleperformance
full-time
Posted on:
Location Type: Remote
Location: Croatia
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About the role
- Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands
- Utilize phone calls, e-mails and chats in order to provide a seamless customer experience
- Respond to inquiries about products and services, offering expert advice on a range of car-related matters
- Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner
- Turn every customer into a happy customer!
Requirements
- Work experience in contact center environment and/or customer service
- Higher vocational education
- Native level of Slovenian and Croatian spoken and written
- Good knowledge of English (B2)
- Advanced negotiation skills
- Strong focus on customer satisfaction
- Adding cultural and qualitative value to service
- Good understanding of customer satisfaction
- Team player
- Open-minded to a diversity of cultures
- Ability to prioritize, analyse, plan and coordinate on high volume
Benefits
- 100% home office
- We provide equipment
- Contribution to internet/electricity costs
- Multisport membership
- Contract from the first day of training (registration for health and pension fund)
- A secure job with the world market leader in the industry
- Career opportunities in an international company, further training
- Different and varied projects
- Punctual salary + great bonus models
- Benefit as an employee from our employee referral program and secure a bonus of €400
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
advanced negotiation skillsstrong focus on customer satisfactionteam playeropen-minded to a diversity of culturesability to prioritizeability to analyzeability to planability to coordinate
Certifications
higher vocational education