Helpdesk / IT Support – Specialist

Teleperformance

. Handling IT incidents for business customers (hardware, software, network, access rights) .

Posted 4/4/2026full-timeRemote • 🇧🇦 Bosnia and HerzegovinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handling IT incidents for business customers (hardware, software, network, access rights)
Working in the ticketing system: creating, prioritizing, tracking and escalating tickets according to SLA
Supporting business-critical applications and coordinating with external service providers
Professional customer communication and explaining technical solutions in an understandable way
Maintaining documentation and knowledge bases
Proactive monitoring of systems and responding to alerts

Requirements

What you’ll need

IT-savvy with basic knowledge of PCs, smartphones, tablets, printers, etc.
Knowledge of IT security and networking, Windows client, access management, and collaboration software
Fluent in German and English (C1 level)
Accurate, responsible, and solution-oriented working style
Reliable and a good team player

Benefits

Comp & perks

Permanent employment contract
Full-time position
Paid training
Fixed salary with the opportunity to earn monthly bonuses
Professional and personal development at an internationally active market leader
International colleagues in a pleasant working environment
Fully remote position (100% Home Office)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT incident handlinghardware supportsoftware supportnetwork supportaccess rights managementticketing systemIT securitynetworkingWindows clientcollaboration software

Soft Skills

professional customer communicationtechnical explanationaccurate working styleresponsible working stylesolution-orientedreliableteam player