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Teleperformance

Customer Service Representative, Licensed Vet Tech

Teleperformance

. Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

Posted 4/1/2026full-timeRemote • Arizona, Connecticut, Florida, Idaho, Illinois, Iowa • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
  • Handle and carefully respond to all customer inquiries
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customers
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

Requirements

What you’ll need
  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and/or sales experience preferred.
  • College degree preferred but not required.
  • Must hold an active state license for Vet Tech

Benefits

Comp & perks
  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
customer serviceactive listeningissue resolutioncall trackingtypingsales
Soft Skills
communicationproblem-solvingde-escalationproactivityconfidentiality
Certifications
High School Diplomaactive state license for Vet Tech