Teleperformance

Senior Manager – Implementations

Teleperformance

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Job Level

Senior

About the role

  • Responsible for owning the implementation & stabilization process from start to finish whilst ensuring seamless execution and experience for every client assigned
  • Accountable for overall success of each launch including but not limited to, internal teams survey response of your performance and the clients NPS feedback of their overall implementation experience
  • Performing deep dive information gathering sessions and collect client program requirements, you will validate the workflows and processes of incoming opportunity
  • Managing client and project team expectations simultaneously for a frictionless onboarding experience
  • You will handle day-to-day client communication throughout each implementation, host clients and ensure that client satisfaction and confidence in Teleperformance remains high throughout the implementation
  • Create, manage and track project vehicles, including, but not limited to: Project schedules, Detailed project plans, Project scope statements, Resource plans, Risk and issues logs, Status reports
  • Communicate and collaborate with internal and external customers as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors
  • Make recommendations to management about schedules, prioritization and resource allocation with input from team members
  • Provide consistent project plan/status reporting for use by account managers, clients, and management
  • Providing in time support for all business development initiatives like project plans for RFPs, RFQs, present plans during sales visits

Requirements

  • At least 5-years of experience in project management
  • Minimum of 2-years of experience in operations and/or account management role working directly with Client Points-of-Contact within a BPO in a similar role
  • Degree level or equivalent
  • Knowledge of both theoretical and practical aspects of project management
  • Knowledge of project management techniques and tools
  • Direct work experience in project management capacity
  • Proven experience in people management, strategic planning, risk management & change management
  • Proficient in project management software
  • Attained qualification in project management will be an added advantage
  • Competent use of Microsoft Project, Excel, PowerPoint, Zoom (or other webinar tools)
  • Fluency in written and spoken English
Benefits
  • Flexible working hours
  • Travel required, must have a valid passport
  • Ability to attend and conduct presentations
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementoperations managementaccount managementrisk managementchange managementstrategic planningworkflow validationclient program requirements gatheringproject schedulingresource allocation
Soft Skills
client communicationteam managementexpectation managementcollaborationpresentation skillsproblem-solvingclient satisfaction focusinterpersonal skillsorganizational skillsrecommendation making
Certifications
project management qualification