Operations Customer Expert, German & English Speaking
Teleperformance
full-time
Posted on:
Location Type: Office
Location: Tbilisi • Georgia
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Salary
💰 GEL 2,600 per month
About the role
- Processing of telephone and written customer inquiries (inbound)
- Comprehensive advice and clarification of customer queries
- Maintenance of customer and transaction data
Requirements
- Advanced proficiency in both spoken and written German, at a minimum level of C1
- A minimum proficiency of B2-level in English
- High customer and service orientation
- Capable of effectively communicating with diverse customer profiles
- Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer & Excellent typing skills
- Creative mindset and a collaborative team spirit
- Preparedness to work in shifts, on weekends and public holidays
- Previous experience in the similar position will be valued.
Benefits
- Health insurance for you and your family members
- Premium health insurance for you and your family members
- Diverse sports and health offerings
- Discounts from external partners
- Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
- Mentoring, personal and professional development opportunities
- Late shift transportation
- Best career development opportunities in an international company
- Referral bonus-Bring your friends and receive great bonuses!
- Centrally located, modern offices, game zones, and relaxation areas.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicedata maintenancetyping skills
Soft Skills
customer orientationeffective communicationcollaborative team spiritcreativity
Certifications
C1 German proficiencyB2 English proficiency