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German & English Speaking Operations Customer Expert
Teleperformance. Processing of telephone and written customer inquiries (inbound) .
About the role
Key responsibilities & impact- Processing of telephone and written customer inquiries (inbound)
- Comprehensive advice and clarification of customer queries
- Maintenance of customer and transaction data
Requirements
What you’ll need- Advanced proficiency in both spoken and written German, at a minimum level of C1
- A minimum proficiency of B2-level in English
- High customer and service orientation
- Capable of effectively communicating with diverse customer profiles
- Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer & Excellent typing skills
- Creative mindset and a collaborative team spirit
- Preparedness to work in shifts, on weekends and public holidays
- Previous experience in the similar position will be valued
Benefits
Comp & perks- Gross salary of 2600 + performance bonuses and paid trainings
- A sign-on bonus 2000 GEL (Gross)
- Possibility to work from home after 3 months of employment
- A workplace that runs on trust, empowerment, and feedback
- Progression to the senior Operations Customer Expert role after completion of 6 months' probation
- Premium health insurance for you and your family members
- Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
- Mentoring, personal and professional development opportunities
- Late shift transportation
- Best career development opportunities in an international company
- Referral bonus-Bring your friends and receive great bonuses!
- Centrally located, modern offices, game zones, and relaxation areas.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicedata maintenancetyping skills
Soft Skills
customer orientationeffective communicationcollaborative team spiritcreativity