Teleperformance

German & English Speaking Operations Customer Expert

Teleperformance

full-time

Posted on:

Location Type: Office

Location: Tbilisi • Georgia

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Salary

💰 GEL 2,600 per month

About the role

  • Processing of telephone and written customer inquiries (inbound)
  • Comprehensive advice and clarification of customer queries
  • Maintenance of customer and transaction data

Requirements

  • Advanced proficiency in both spoken and written German, at a minimum level of C1
  • A minimum proficiency of B2-level in English
  • High customer and service orientation
  • Capable of effectively communicating with diverse customer profiles
  • Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer & Excellent typing skills
  • Creative mindset and a collaborative team spirit
  • Preparedness to work in shifts, on weekends and public holidays
  • Previous experience in the similar position will be valued
Benefits
  • Gross salary of 2600 + performance bonuses and paid trainings
  • A sign-on bonus 2000 GEL (Gross)
  • Possibility to work from home after 3 months of employment
  • A workplace that runs on trust, empowerment, and feedback
  • Progression to the senior Operations Customer Expert role after completion of 6 months' probation
  • Premium health insurance for you and your family members
  • Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
  • Mentoring, personal and professional development opportunities
  • Late shift transportation
  • Best career development opportunities in an international company
  • Referral bonus-Bring your friends and receive great bonuses!
  • Centrally located, modern offices, game zones, and relaxation areas.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicedata maintenancetyping skills
Soft Skills
customer orientationeffective communicationcollaborative team spiritcreativity