Helpdesk / IT Support Employee (m/f/d)
Teleperformance
full-time
Posted on:
Location Type: Remote
Location: Bosnia and Herzegovina
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About the role
- Handling IT incidents for business clients (hardware, software, network, access rights)
- Working in a ticketing system: creating, prioritizing, tracking and escalating tickets according to SLA
- Supporting business-critical applications and coordinating with external service providers when necessary
- Professional customer communication and clearly explaining technical solutions
- Maintaining documentation and the knowledge base
- Proactively monitoring systems and responding to alerts
Requirements
- You are IT‑savvy and have basic knowledge of using PCs, smartphones, tablets, printers, etc.
- You understand what is meant by IT security
- Terms like network, Windows client, access management and collaborative software interest you
- Your German and English skills are strong enough that you can read and learn technical material in both languages
- You are inclined toward accuracy, take responsibility, and work in a solution‑oriented way
- You are reliable and place high value on teamwork
Benefits
- Permanent employment contract
- Full‑time position
- Paid training
- Fixed salary with the opportunity to earn monthly bonuses
- Professional and personal development at an internationally active global market leader
- International colleagues in a pleasant working atmosphere
- A 100% remote position (home office)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT incident handlinghardware supportsoftware supportnetwork supportaccess rights managementticketing systemSLA managementsystem monitoringtechnical documentationIT security
Soft Skills
professional communicationaccuracyresponsibilitysolution-orientedreliabilityteamwork