Helpdesk / IT Support Employee (m/f/d)

Teleperformance

. Handling IT incidents for business clients (hardware, software, network, access rights) .

Posted 3/31/2026full-timeRemote • 🇧🇦 Bosnia and HerzegovinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handling IT incidents for business clients (hardware, software, network, access rights)
Working in a ticketing system: creating, prioritizing, tracking and escalating tickets according to SLA
Supporting business-critical applications and coordinating with external service providers when necessary
Professional customer communication and clearly explaining technical solutions
Maintaining documentation and the knowledge base
Proactively monitoring systems and responding to alerts

Requirements

What you’ll need

You are IT‑savvy and have basic knowledge of using PCs, smartphones, tablets, printers, etc.
You understand what is meant by IT security
Terms like network, Windows client, access management and collaborative software interest you
Your German and English skills are strong enough that you can read and learn technical material in both languages
You are inclined toward accuracy, take responsibility, and work in a solution‑oriented way
You are reliable and place high value on teamwork

Benefits

Comp & perks

Permanent employment contract
Full‑time position
Paid training
Fixed salary with the opportunity to earn monthly bonuses
Professional and personal development at an internationally active global market leader
International colleagues in a pleasant working atmosphere
A 100% remote position (home office)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT incident handlinghardware supportsoftware supportnetwork supportaccess rights managementticketing systemSLA managementsystem monitoringtechnical documentationIT security

Soft Skills

professional communicationaccuracyresponsibilitysolution-orientedreliabilityteamwork