Helpdesk / IT Support, Employee

Teleperformance

. Handling IT incidents for business customers (hardware, software, network, access rights) .

Posted 3/31/2026full-timeRemote • 🇧🇦 Bosnia and HerzegovinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handling IT incidents for business customers (hardware, software, network, access rights)
Working with the ticketing system: creating, prioritizing, tracking and escalating tickets in accordance with SLAs
Supporting business-critical applications and coordinating with external service providers
Professional customer communication and clear, easy-to-understand explanations of technical solutions
Maintaining documentation and knowledge bases
Proactive system monitoring

Requirements

What you’ll need

IT-savvy with basic knowledge of PCs, smartphones, tablets, printers, etc.
Familiarity with IT security, networking, Windows client, access management and collaboration software
Strong English and Serbian language skills to read and learn technical material in those languages
Accuracy, a sense of responsibility and a solution-oriented approach
Reliability and a strong team spirit

Benefits

Comp & perks

Full-time contract
Paid training
Fixed salary with the opportunity to earn monthly bonuses
Additional pay for night shifts and extra compensation for work on public holidays
Opportunities for professional and personal development at a globally active market leader
International colleagues in a pleasant working environment
100% remote / work-from-home position

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT incident handlinghardware supportsoftware supportnetwork supportaccess rights managementticketing system managementsystem monitoringdocumentation maintenanceknowledge base managementIT security

Soft Skills

professional communicationclear explanationsaccuracyresponsibilitysolution-oriented approachreliabilityteam spirit