Helpdesk / IT Support, Employee
Teleperformance
full-time
Posted on:
Location Type: Remote
Location: Bosnia and Herzegovina
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About the role
- Handling IT incidents for business customers (hardware, software, network, access rights)
- Working with the ticketing system: creating, prioritizing, tracking and escalating tickets in accordance with SLAs
- Supporting business-critical applications and coordinating with external service providers
- Professional customer communication and clear, easy-to-understand explanations of technical solutions
- Maintaining documentation and knowledge bases
- Proactive system monitoring
Requirements
- IT-savvy with basic knowledge of PCs, smartphones, tablets, printers, etc.
- Familiarity with IT security, networking, Windows client, access management and collaboration software
- Strong English and Serbian language skills to read and learn technical material in those languages
- Accuracy, a sense of responsibility and a solution-oriented approach
- Reliability and a strong team spirit
Benefits
- Full-time contract
- Paid training
- Fixed salary with the opportunity to earn monthly bonuses
- Additional pay for night shifts and extra compensation for work on public holidays
- Opportunities for professional and personal development at a globally active market leader
- International colleagues in a pleasant working environment
- 100% remote / work-from-home position
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT incident handlinghardware supportsoftware supportnetwork supportaccess rights managementticketing system managementsystem monitoringdocumentation maintenanceknowledge base managementIT security
Soft Skills
professional communicationclear explanationsaccuracyresponsibilitysolution-oriented approachreliabilityteam spirit