Solution Architect

Teleperformance

. You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies.

Posted 3/31/2026full-timeRemote • 🇧🇦 Bosnia and HerzegovinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies.
You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documents.
Together with interdisciplinary teams, you design forward-looking service and transformation models tailored precisely to individual customer needs.
You coordinate collaboration with business units, partners, and interdisciplinary teams to integrate all elements into a coherent overall solution.
You prepare complex concepts in well-structured, visually appealing presentations.
You keep an eye on current market and technology trends and proactively contribute ideas.
You also take responsibility for the methodological development of our solution design approaches and actively contribute to the continuous optimization of our process models and best practices.

Requirements

What you’ll need

A degree in Business Administration, Business Informatics, or a related field is preferred but not mandatory.
Several years of relevant professional experience in customer care & experience, customer service, (strategy) consulting, or solution design.
Proven track record in designing and implementing multidisciplinary and/or cross-border solutions.
Solid understanding of digital business models, modern CX technologies, automation, and the use of AI.
Experience in designing complex solutions and preparing proposals and tender documentation; ideally complemented by experience coordinating interdisciplinary teams.
Confident demeanor, strong analytical skills, and strategic thinking.
Excellent knowledge of MS Office, particularly PowerPoint and Excel, and the ability to structure and present complex concepts in a visually appealing way.
High level of initiative, solution-oriented working style, and enthusiasm for digital transformation, innovative customer experiences, and current technology trends.
Excellent German and English language skills, both written and spoken.

Benefits

Comp & perks

100% remote
Flexible working hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer experiencesolution designdigital business modelsCX technologiesautomationAI technologiesproposal preparationtender documentationanalytical skillsstrategic thinking

Soft Skills

strong analytical skillsconfident demeanorsolution-oriented working stylehigh level of initiativeenthusiasm for digital transformationteam coordinationinterdisciplinary collaborationcreativitycommunication skillspresentation skills