Teleperformance

Solution Architect

Teleperformance

full-time

Posted on:

Location Type: Remote

Location: Bosnia and Herzegovina

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • You develop innovative, holistic solution concepts that intelligently combine customer experience, transformation, and the application of AI technologies.
  • You analyze customer requirements and processes to identify optimization opportunities and translate them into compelling proposals and tender documents.
  • Together with interdisciplinary teams, you design forward-looking service and transformation models tailored precisely to individual customer needs.
  • You coordinate collaboration with business units, partners, and interdisciplinary teams to integrate all elements into a coherent overall solution.
  • You prepare complex concepts in well-structured, visually appealing presentations.
  • You keep an eye on current market and technology trends and proactively contribute ideas.
  • You also take responsibility for the methodological development of our solution design approaches and actively contribute to the continuous optimization of our process models and best practices.

Requirements

  • A degree in Business Administration, Business Informatics, or a related field is preferred but not mandatory.
  • Several years of relevant professional experience in customer care & experience, customer service, (strategy) consulting, or solution design.
  • Proven track record in designing and implementing multidisciplinary and/or cross-border solutions.
  • Solid understanding of digital business models, modern CX technologies, automation, and the use of AI.
  • Experience in designing complex solutions and preparing proposals and tender documentation; ideally complemented by experience coordinating interdisciplinary teams.
  • Confident demeanor, strong analytical skills, and strategic thinking.
  • Excellent knowledge of MS Office, particularly PowerPoint and Excel, and the ability to structure and present complex concepts in a visually appealing way.
  • High level of initiative, solution-oriented working style, and enthusiasm for digital transformation, innovative customer experiences, and current technology trends.
  • Excellent German and English language skills, both written and spoken.
Benefits
  • 100% remote
  • Flexible working hours
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer experiencesolution designdigital business modelsCX technologiesautomationAI technologiesproposal preparationtender documentationanalytical skillsstrategic thinking
Soft Skills
strong analytical skillsconfident demeanorsolution-oriented working stylehigh level of initiativeenthusiasm for digital transformationteam coordinationinterdisciplinary collaborationcreativitycommunication skillspresentation skills