Teleperformance

Call Center Trainer

Teleperformance

full-time

Posted on:

Location Type: Remote

Location: Arizona • Connecticut • United States

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Job Level

Junior

About the role

  • Coordinate new hire, progression and enhancement training
  • Train new and existing employees on client projects emphasizing customer confidentiality and security
  • Develop non-classroom communication and training materials
  • Assess individual participant and class performance
  • Participate in minor client interaction including effective curriculum feedback and client visits
  • Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
  • Thrive as a team player in a fast paced, high energy, change oriented environment
  • Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
  • Perform other related duties and assignments as required and assigned by supervisor or manager

Requirements

  • Minimum 1 year call center supervisory or training experience in high paced customer focused environment
  • Six months previous Customer Service Experience
  • Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
  • Requires solid organizational, administrative, leadership and time management skills
  • Able to demonstrate personal ownership of tasks and follow through to obtain desired results
  • Must have a keen sense of attention to detail, taking the initiative
  • Must be enthusiastic and comfortable speaking in front of large groups of people
  • Patience with various types of learners
  • Skilled in determining why and how tasks should be handled to effective completion
  • Proven experience in overcoming unexpected difficulties and using logical problem solving skills
  • Excellent written and verbal communication skills
  • Prior training curriculum development (instructional design) experience preferred
  • Must have availability to work various shifts influenced by current business needs
  • College degree preferred or equivalent work experience required
  • High school diploma or GED required
  • Must pass background and drug tests
Benefits
  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training curriculum developmentinstructional designcustomer servicecall center supervisionperformance assessmentcommunication materials development
Soft Skills
organizational skillsleadership skillstime managementattention to detailproblem solvingeffective communicationteam playerpatienceinitiativeability to work under pressure
Certifications
high school diplomaGEDcollege degree (preferred)