Customer Success Specialist, Korean
Teleperformance
contract
Posted on:
Location Type: Remote
Location: Malaysia
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Job Level
About the role
- Ensure all communication is handled professionally and promptly but with a human touch across all channels
- Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand
- Meet targets and requirements set by the client and management
- Appropriate knowledge and information shared by the client and management team
- Take the extra miles to engage with customers
Requirements
- Minimum 1 year of experience in Customer Service
- Excellent communication skills both written and spoken in: Korean and English
- Contact centre experience of at least 6-12 months is preferred
- Track record of achieving targets
- Problem-solving oriented
- Consumer-oriented mindset
- Great interpersonal skills
- Technology adept
- Familiarity with CRM systems
- Basic IT skills, including using multiple operating systems
- Research skills
- Detail-oriented
- Ability to work well in a team as well as on your own
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecontact centre experienceproblem-solvingresearch skillsbasic IT skillsmultiple operating systems
Soft Skills
excellent communication skillsinterpersonal skillsconsumer-oriented mindsetdetail-orientedability to work in a teamability to work independently