Teleperformance

Gaming Compliance Auditor

Teleperformance

full-time

Posted on:

Location Type: Remote

Location: Arizona • Connecticut • United States

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About the role

  • CX-Driven Compliance: Lead the integration of customer experience best practices into compliance workflows.
  • Player Journey Optimization: Analyze the player journey through a compliance lens, identifying areas where regulatory checks can be streamlined.
  • Customer Support Collaboration: Work closely with the Customer Support management team to ensure all player interactions regarding compliance issues are handled efficiently.
  • Primary Regulatory Liaison: Serve as the main point of contact for external regulatory bodies.
  • Proactively monitor and interpret changes in online gaming laws and standards.

Requirements

  • Expert with superior knowledge and experience within a specific area of expertise.
  • Proven experience (5 years) in a dedicated compliance, risk management, or legal role within the online gaming/iGaming industry is essential.
  • Demonstrated experience managing regulatory relationships and leading audit processes.
  • Education: A bachelor's degree in a relevant field such as Business, Law, or a related discipline is typically required.
  • Ability to obtain and maintain a personal gaming license through relevant regulatory bodies.
  • Relevant compliance certifications are highly valued (e.g., Certified Anti-Money Laundering Specialist (CAMS)).
Benefits
  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
compliancerisk managementregulatory relationshipsaudit processescustomer experience best practicesplayer journey analysisregulatory checksmonitoring online gaming lawsinterpretation of standards
Soft Skills
collaborationcommunicationleadershipanalytical thinkingproblem-solving
Certifications
Certified Anti-Money Laundering Specialist (CAMS)personal gaming license