Teleperformance

Customer Engagement Specialist

Teleperformance

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Junior

About the role

  • Use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines.
  • Support the Care Services staff by answering questions and providing coaching and feedback
  • Review consumer inquiries/feedback using database tools and documented best practices to provide improved consumer service and/or to capture and report data to internal/external users.
  • Apply technical and professional job knowledge to evaluate consumer concerns and accurately route requests for other support activities
  • Manage specialized consumer support activities via websites
  • Demonstrate excellent verbal and written communication
  • Display dependability by being punctual and maintain an acceptable level of attendance

Requirements

  • High school diploma; GED equivalent
  • At least 1 year in a contact center environment
  • A willingness and desire to provide outstanding consumer service
  • Excellent technical skills (i.e. Microsoft Excel, Microsoft Word, SharePoint, Microsoft Teams)
  • Typing 40 WPM
  • Proven ability to multi-task
  • Superior communication skills
  • Must work well, both independently and with a team.
  • Ability to work in a fast-paced environment and successfully manage a rapidly changing environment
  • Display receptivity to coaching and feedback, with a desire to learn and improve
  • People relationship skills
  • Excellent problem-solving skills
Benefits
  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical skillstyping 40 WPMproblem-solving
Soft skills
decision makinginnovationcoachingfeedbackcommunicationdependabilitymulti-taskingreceptivity to coachingpeople relationship skills
Certifications
high school diplomaGED equivalent