Telepaxx Medical Data GmbH

Customer Support Engineer – MedTech, SaaS

Telepaxx Medical Data GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Nürnberg • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

CloudSQL

About the role

  • Knowledgeable point of contact for end users and IT staff from our customers' PACS teams on technical questions related to the use of our medical image data management solutions
  • Independently handle and resolve customer inquiries and incidents in 1st-level support for our cloud and archival solutions as well as frontend servers and applications
  • Perform technical remediation of incidents in 2nd-level support within our archive applications and on frontend servers
  • Analytical approach: conduct root cause analyses and collaborate cross-departmentally to resolve incidents
  • Monitor services and applications on internal and customer systems
  • Responsible for operating and managing the archive applications in our data centers
  • Actively contribute to the continuous improvement of our support and operations processes

Requirements

  • Completed vocational training or a degree in computer science or an equivalent qualification
  • Solid knowledge of clinical IT, particularly PACS systems, and communication standards such as DICOM, IHE and HL7
  • Preferably practical experience with Windows Server, SQL databases and archiving systems
  • Strong communication skills and a service-oriented mindset
  • Enjoy working directly with customers
  • Excellent German skills (at least C1) and good English skills
Benefits
  • A collegial, appreciative and motivating work environment that supports one another and celebrates successes as a team
  • Plenty of scope to implement your own ideas
  • Meaningful work: you directly contribute to optimal patient care — a role with real impact
  • Opportunity to contribute to innovative MedTech and HealthTech solutions
  • Flexible working models: full-time or part-time from 30 hours/week
  • Short decision-making paths and agile working methods
  • A permanent position with attractive compensation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportroot cause analysisincident managementcloud solutionsarchival solutionsfrontend applicationsWindows ServerSQL databasesPACS systemsDICOM
Soft skills
communication skillsservice-oriented mindsetanalytical approachcollaborationcustomer service
Certifications
degree in computer sciencevocational training in IT