Quality Management Analyst (Pleno)
Telemont
full-time
Posted on:
Location Type: Hybrid
Location: Campinas • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Independently prepare, present and perform advanced analyses for operational and management meetings involving external clients and Telemont.
- Provide immediate management with information to support decision-making.
- Follow up on internal and external requests, consolidate information and report to the client.
- Analyze quality and operational indicators using methods such as PDCA, Ishikawa Diagram, 5 Whys, and others.
- Prepare reports and action plans aimed at improving operational indicators (5W1H, FCA).
- Coach junior-level employees in their analyses and execution of activities. Provide guidance on deviations in operational and quality processes to identify internal improvement opportunities together with operations managers, area managers and operational supervisors.
- Manage and monitor action plans according to the project schedule.
- Ensure organization, cleanliness and safety in the assigned work area.
- Perform other tasks of the same nature, complexity and level of responsibility.
Requirements
- Bachelor's degree in Business Administration or related fields.
- Advanced Excel.
- Proficiency in quality tools.
- Knowledge of Six Sigma, Tableau and Power BI.
Benefits
- Health insurance.
- Dental insurance.
- Gym subsidy.
- Meal or food allowance.
- Transportation allowance.
- Life insurance.
- Discounts at partner pharmacies and retail stores.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
advanced analysisquality toolsPDCAIshikawa Diagram5 Whys5W1HFCAadvanced ExcelSix SigmaTableau
Soft skills
coachingguidancedecision-makingorganizationcommunication