Bilingual CSR
TeleMedik
full-time
Posted on:
Location Type: Hybrid
Location: Guaynabo • 🇵🇷 Puerto Rico
Visit company websiteSalary
💰 $11 per hour
Job Level
Junior
About the role
- Communicates with members by phone to provide information regarding services covered by their respective health insurance plan.
- Provides guidance, support, and educational services on non-clinical matters related to different plan coverages and promotions.
- Manages incoming calls and refers them to appropriate resources based on the member’s specific needs.
- Documents and records transactions, including details of inquiries and actions taken.
- Refers unresolved customer complaints to a supervisor or designated departments for further investigation.
- Provides support in other Contact Center projects.
- Conducts outbound calls to members to gather information about services, satisfaction levels, and follow-up activities.
- Participates in training and development sessions.
- Ensures confidentiality and compliance with all applicable state and federal health call center regulations, including HIPAA and internal policies for the disposal of confidential information.
Requirements
- Minimum of one (1) year of Customer Service experience.
- High school diploma completed and/or university credits (preferred).
- Advanced knowledge of computer applications and/or Microsoft Office.
- Strong orientation and commitment to customer service.
- Excellent verbal and written communication skills.
- Bilingual (Spanish and English).
- Fast documentation and internet navigation skills.
- Availability for rotating shifts (including weekends/holidays), Monday through Sunday, 24/7.
Benefits
- Training in service, regulatory aspects, and health.
- 24/7 telemedicine service.
- Free health and wellness programs for employees.
- Growth and development opportunities.
- Contribute to the health and well-being of the population.
- Paid leave benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedocumentationinternet navigationMicrosoft Office
Soft skills
communicationbilingualcustomer orientationsupportguidance