Customer Service Scheduler

TeleMed2U

Customer Service Scheduler at TeleMed2U providing operational support and scheduling for healthcare appointments. Ensuring efficient communication with patients and assisting management with various tasks.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and time management skills while effectively managing scheduling, communication, and data entry tasks in a clinical setting. Proficient in utilizing electronic health records and communication platforms to support operational initiatives.

Highest-signal resume keywords

Administrative Assistant ExperienceGoogle Suite ProficiencyHIPAA FamiliarityExcellent Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryAppointment SchedulingDocument OrganizationSpreadsheet ManagementMinute Taking

Soft Skills

Time ManagementFriendly DemeanorCustomer Support

Tools & Technologies

Electronic Health RecordsGoogle DriveOne DriveZoomGoogle Meets

Certifications & Qualifications

High School DiplomaGEDAssociate’s Degree (Preferred)

Industry Keywords

Clinical SettingHIPAA StandardsLaw Enforcement Communication

About the role

Key responsibilities & impact

Schedule appointments and send out links for scheduling as assigned
Attend meetings and take accurate minutes as directed
Contribute to company reports as well as data entry for various programs
Interfacing with outside organizations to obtain needed information for scheduling
Maintain an organized filing system- electronic
Uploading and organizing documents in electronic health records
Organizing appointment follow ups via One Drive
Interaction with clients to support company initiatives
Communicating with customers via EHR, phone or email
Sending appointment reminders
Ensure labs results are posted prior to appointment
Reschedule no-shows as needed
Assists VP of Clinical Operations with projects as assigned
Communication with various members of the law enforcement community in support of company initiatives
Create and manage appropriate spreadsheets with precision in Google Drive or One Drive
Responds to emails in a timely manner
Answer incoming calls for company
Assists customers as needed

Requirements

What you’ll need

Previous experience as an Administrative Assistant/Office manager/scheduler or in a similar position in clinical setting
Familiarity with communication platforms such as Zoom and Google Meets
Excellent computer skills and knowledge of Google Suite and Microsoft products ie email, docs, sheets
Highly organized with excellent time management skills and the ability to prioritize projects
Familiar with HIPAA standards
Must have access to high speed internet
Excellent written and verbal communication skills and a friendly demeanor.
High school diploma/GED required, Associate’s degree or administrative training is preferred

Benefits

Comp & perks

Equal opportunity employer
Inclusive workplace free of discrimination