Customer Success Representative

TeleMed2U

Customer Success Representative managing health plan client relationships and ensuring successful implementation of TeleMed2U services. Driving growth through performance metrics and client satisfaction initiatives.

Posted 7/27/2026full-timeAustin • California, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare business development and client relationship management, with a focus on improving patient access and service utilization. Proficient in project management and performance analysis to drive growth and enhance client satisfaction.

Highest-signal resume keywords

Healthcare Business DevelopmentClient Relationship ManagementProject ManagementPerformance Metrics AnalysisCross-Departmental Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Utilization MetricsAccess MetricsService Level Agreements (SLAs)Root Cause AnalysisClient Reporting

Soft Skills

Proactive CommunicationRelationship BuildingProblem SolvingEngagement Strategies

Industry Keywords

Healthcare OperationsReferral VolumePatient AccessTelemedicine ServicesClient Satisfaction

About the role

Key responsibilities & impact

Proactively identify and drive opportunities to expand utilization, services, and referral volume within existing health plan partners to support upsell and growth goals.
Own performance of assigned customers, including utilization, access metrics, and overall client satisfaction, taking proactive action to improve outcomes.
Lead end-to-end project management for new implementations, service line expansions, and key client initiatives
Foster positive relationships with referring healthcare providers, serving as their main point of contact and proactively engaging to increase referral volume.
Monitor appointment availability and wait times by payer and specialty, identifying when delays exceed acceptable thresholds, and collaborate with operations, recruiting, and credentialing teams to implement solutions that reduce wait times and improve patient access.
Facilitate the timely delivery of monthly client reports and analyze key metrics to ensure service level agreements (SLAs) are being met.
Monitor reporting for new referring organizations and proactively initiate outreach to foster engagement.
Develop and deliver branded collateral to enhance referring providers' understanding of TeleMed2U's services.
Serve as the primary escalation contact for client or referring provider issues, working cross-departmentally to complete thorough root cause analyses and provide resolutions.
Conduct regular meetings with health plan partners and referring clinics to review performance metrics, discuss challenges, and identify opportunities for growth.
Respond timely and professionally to emails and inquiries from health plans and referring organizations.

Requirements

What you’ll need

Experience in healthcare business development or operations (minimum of 2 years)
Minimum of 1 year of experience building and maintaining client relationships, in a healthcare environment. Equivalent experience for customer engagement and relationship management may be considered in lieu of direct experience.

Benefits

Comp & perks

Base Salary Range of $65,000 - $80,000 with annual performance bonus
Comprehensive health, dental, and vision insurance
401(k) with company match up to $2,000
Paid time off and flexible work environment, offering remote working arrangements with limited travel