Desktop Support Administrator

Teleflex

Desktop Support Administrator providing on-site technical support and training in medical technology at Teleflex. Ensuring customer satisfaction through effective hardware and software troubleshooting and relationships.

Posted 7/17/2026full-timeMansfield • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $87,400 - $131,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and customer service, with a strong focus on troubleshooting, training, and maintaining IT systems. Proficient in managing hardware and software installations while ensuring high levels of customer satisfaction and effective communication.

Highest-signal resume keywords

Technical SupportCustomer ServiceMicrosoft AzureWindows Operating SystemsMicrosoft Office Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingPC EncryptionNetwork ConnectivityCustomer Training

Soft Skills

Exceptional Customer ServiceStrong Interpersonal SkillsEffective CommunicationAttention to DetailTime Management

Tools & Technologies

Microsoft OfficeMicrosoft ExchangeMicrosoft TeamsFreshservice ITSMTeamViewer

Industry Keywords

TCP/IPAV Conferencing DevicesInventory ControlService Level KPIsSpanish Language Skills

Tech Stack

Tools & technologies

AzureITSMTCP/IP

About the role

Key responsibilities & impact

Provide on-site technical support to a regional office and assist with tickets from locations across the US, MX, and Europe.
Provide one-on-one end-user training (in person or remotely) and assistance on a variety of software applications and computer hardware.
Document user inquiries and problems and work towards a solution.
Respond to customer issues and requests by creating, tracking, and documenting solutions in a support database and monitoring the support queue.
Install, configure, test, maintain, and troubleshoot customer workstations and related hardware and software.
Perform analysis and diagnosis of complex problems for customers and recommend and implement corrective solutions.
Troubleshoot network connectivity issues, including wireless access points, devices connected to the wireless network, preliminary bandwidth issues, and printer routing problems.
Act as designated IT point of contact for the facility in case of any IT-related emergency or maintenance.
Consult with customers to obtain hardware, software, and services and assist the customer in obtaining the training necessary to use the product(s).
Achieve service level and customer satisfaction KPI targets.
Order, track, and deploy hardware for users in the assigned facility and other sites.
Conduct inventory control tasks as needed, including verifying serial numbers on equipment and updating records.
Establish and maintain effective working relationships with management, team members, and customers.
Communicate effectively with all levels and maintain tact and composure in stressful situations.

Requirements

What you’ll need

High school diploma required. Degree in Information Systems preferred.
5+ years of technical and customer service experience required.
Experience with Microsoft Azure, Mobile Devices, TCP/IP communication protocol, Microsoft Office, Microsoft Exchange, Microsoft Teams, VPN, Freshservice ITSM system, TeamViewer, Lenovo laptops and desktops, HP, Dell, and Ricoh printers preferred.
Exceptional Customer Service skills are a must.
Enterprise experience directly supporting Windows Operating Systems.
Proficiency with Microsoft Office Products (Office365).
PC encryption.
Experience delivering hands-on customer training.
Skilled with AV conferencing devices.
Proven ability to effectively and quickly troubleshoot computer problems.
Strong interpersonal and communication skills, excellent attention to detail, and the ability to prioritize and execute tasks effectively.
Excellent time management skills to maintain high levels of customer service in a high-paced, heavy workload environment.
Ability to work overtime when critical situations and weekend maintenance issues arise.
Spanish language skills are a plus.

Benefits

Comp & perks

medical, prescription drug, dental and vision insurance
flexible spending accounts
participation in 401(k) savings plan
various paid time off benefits, such as PTO, short- and long-term disability and parental leave