Desktop Support Administrator

Teleflex

Desktop Support Administrator at Teleflex providing on-site technical support and end-user training. Responsible for troubleshooting hardware/software issues and maintaining customer satisfaction.

Posted 7/14/2026full-timePlymouth • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $79,400 - $119,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and customer service, with a strong focus on troubleshooting hardware and software issues, delivering training, and maintaining high levels of customer satisfaction. Proficient in managing IT-related emergencies and ensuring effective communication with users across various platforms.

Highest-signal resume keywords

Technical SupportCustomer ServiceTroubleshootingMicrosoft Office ProductsNetwork Connectivity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingPC EncryptionMicrosoft Office ProductsMac OS XTCP/IP Communication ProtocolWindows Operating SystemsMobile DevicesRemedy Call Tracking SystemTeamViewer

Soft Skills

Exceptional Customer ServiceStrong Interpersonal SkillsExcellent Attention to DetailTime ManagementCommunication Skills

Tools & Technologies

Microsoft ExchangeMicrosoft TeamsPolycom AV Conferencing DevicesLenovo LaptopsHP PrintersDell PrintersRicoh PrintersVPN

Industry Keywords

End-User TrainingSupport DatabaseNetwork Connectivity IssuesIT Point of ContactCustomer Training

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Provide on-site technical support to a regional office and assist with tickets from locations across the US and Canada.
Provide one-on-one end-user training (in person or remotely) and assistance on a variety of software applications and computer hardware, documenting user inquiries and problems and working towards a solution.
Respond to customer issues and requests by creating, tracking, and documenting solutions in a support database and monitoring the support queue.
Install, configure, test, maintain, and troubleshoot customer workstations and related hardware and software.
Perform analysis and diagnosis of complex problems for customers and recommend and implement corrective solutions.
Troubleshoot network connectivity issues, including wireless access points, devices connected to the wireless network, preliminary bandwidth issues, and printer routing problems.
Act as designated IT point of contact for the facility in case of any IT-related emergency or maintenance.
Consult with customers to obtain hardware, software, and services and assist the customer in obtaining the training necessary to use the product(s).

Requirements

What you’ll need

High school diploma required.
Degree in Information Systems preferred.
5+ years of technical and customer service experience required.
Experience with Mac OS X, Mobile Devices, TCP/IP communication protocol, Microsoft Office, Microsoft Exchange, Microsoft Teams, VPN, Remedy Call Tracking System, TeamViewer, Lenovo laptops and desktops, HP, Dell, and Ricoh printers preferred.
Exceptional Customer Service skills.
Enterprise experience directly supporting Windows Operating Systems.
Proficiency with Microsoft Office Products (Office365).
PC encryption.
Experience delivering hands-on customer training.
Skilled with Polycom AV conferencing devices (Trios and Group Series).
Strong interpersonal and communication skills,
Excellent attention to detail, and the ability to prioritize and execute tasks effectively.
Excellent time management skills to maintain high levels of customer service in a high-paced, heavy workload environment.
Ability to work overtime when critical situations and weekend maintenance issues arise.

Benefits

Comp & perks

Medical insurance
Prescription drug coverage
Dental and vision insurance
Flexible spending accounts
Participation in 401(k) savings plan
Paid time off benefits such as PTO, short- and long-term disability and parental leave