Teleflex

Manager, Global CRM Strategy and Operations

Teleflex

full-time

Posted on:

Location Type: Office

Location: Morrisville • North Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $109,000 - $164,000 per year

About the role

  • Lead the global CRM strategy as part of the Commercial Excellence function, driving consistent processes, effective system use, and actionable insights across global Business Units
  • Partner with regional and functional stakeholders to define CRM use cases, guide implementation, and ensure CRM supports commercial growth objectives
  • Define and own the global CRM strategy and development roadmap in alignment with enterprise and business unit commercial objectives
  • Establish governance frameworks and usage standards for CRM processes and data
  • Collaborate with Global Business Units and regional commercial leads to identify high-value CRM use cases (e.g., lead management, opportunity forecasting, customer segmentation)
  • Lead workshops to translate commercial strategies into CRM process and data requirements
  • Support adoption through change management, training, and best practice sharing
  • Oversee deployment and enhancement of CRM tools and processes globally
  • Define and track KPIs to measure CRM adoption, data quality, and business impact
  • Champion continuous improvement and scalability of CRM solutions
  • Partner with analytics teams to ensure CRM data supports actionable commercial insights

Requirements

  • 5–7+ years in Commercial Excellence, Sales Operations, or Digital Transformation roles
  • Salesforce CRM experience: Understanding of the system and its capabilities, and an advanced knowledge of architectural and business process best practices
  • Strong stakeholder management and communication skills across regions and functions
  • Demonstrated ability to translate commercial strategies into system and process capabilities
  • Experience working in matrixed, global organizations
  • Experience building multi-year CRM transformation strategies aligned with commercial and digital goals across regions
  • Skilled in driving adoption across sales, marketing, service, and medical affairs teams in different geographies
  • Familiar with KPIs, dashboards, and performance frameworks to measure CRM effectiveness globally
  • Experience leveraging automation (e.g., workflow triggers, marketing automation, AI-driven insights)
  • Comfort working across time zones, languages, and business cultures
  • Ability to educate teams on CRM best practices and foster adoption
  • Open to evolving tech trends (AI, predictive analytics, patient engagement platforms)
Benefits
  • medical, prescription drug, dental and vision insurance
  • flexible spending accounts
  • participation in 401(k) savings plan
  • various paid time off benefits, such as PTO, short- and long-term disability and parental leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforce CRMCRM strategydata qualityKPI trackingcustomer segmentationlead managementopportunity forecastingautomationmarketing automationAI-driven insights
Soft skills
stakeholder managementcommunication skillschange managementcollaborationtrainingbest practice sharingtranslating strategieseducating teamsfostering adoptioncomfort working across cultures