Midweight Designer
Mediafly
WordPress
Design & Onboarding Lead
Telefónica Tech
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
Tech Stack
AWSAzure
About the role
- Working as part of a hand-picked team in the Design & Onboarding Practice delivering external and internal high-profile onboardings.
- Supporting the provision of new and extended contracts into a rapidly expanding customer base.
- Engaging and interacting across the business in sales bids, pre-sales work and statement of work.
- Ensuring services are aligned to managed services skillsets and addressing areas needing attention to key stakeholders.
- Ensuring the success of every onboarding activity assigned.
- Creating a transition plan coordinating Managed Services resources with Managed Service Teams and project managers.
- Providing early life contact support post-delivery and ensuring contractual and commercial elements are met as agreed.
Requirements
- Demonstratable experience within the IT Industry of delivering and responding to high pressure projects or on boarding and delivering new enhanced processes.
- Demonstrable Onboarding Management experience within a similar environment.
- Experience of delivering and managing internal procedures and processes.
- Experience in on boarding a range of sized projects from Project to Live Service.
- Have worked within a Onboarding team or had a similar role.
- Knowledge about platforms such as Azure, AWS, MS Suite, CSP, Virtual server, networking, Modern Workplace environment as well as end user experience such as end customer engagement via a service desk function.
- Ability to work interactively and flexibly with technical and service management teams.
- Good leadership and motivation skills.
- Strong communicator at all levels.
- Systems and IT literate.
- Ideally PRINCE 2 or MSP Practitioner certified.
- Ideally ITIL 4 Foundation certified.
- Ideally AGILE Foundation certified.
Benefits
- Professional development opportunities
- Flexible working hours
- Health insurance
- Pension scheme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Onboarding ManagementProject ManagementProcess ManagementService DeliveryContract ManagementCustomer EngagementTransition PlanningManaged ServicesIT Systems LiteracyHigh Pressure Project Delivery
Soft skills
LeadershipMotivationCommunicationFlexibilityInterpersonal SkillsTeam CollaborationStakeholder EngagementProblem SolvingAdaptabilityOrganizational Skills
Certifications
PRINCE 2 PractitionerMSP PractitionerITIL 4 FoundationAGILE Foundation
