Telda

Customer Support

• Full-time, on-site position with hybrid flexibility; first point of contact for users via email, chat, and social media.
• Respond to user inquiries promptly.
• Investigate and resolve user issues effectively.
• Maintain high levels of customer satisfaction.
• Collaborate with other teams to enhance the overall customer experience.
• Support via chat and social media interactions; rotational 24/7 shifts with night shifts handled from home; two weeks in-office, two weeks remote.

Customer Experience Agent