Construction Project Coordinator
Ernest
Job Level
Mid-LevelSenior
About the role
- Full-time, on-site position with hybrid flexibility; first point of contact for users via email, chat, and social media.
- Respond to user inquiries promptly.
- Investigate and resolve user issues effectively.
- Maintain high levels of customer satisfaction.
- Collaborate with other teams to enhance the overall customer experience.
- Support via chat and social media interactions; rotational 24/7 shifts with night shifts handled from home; two weeks in-office, two weeks remote.
Requirements
- Exceptional communication skills in English and Arabic (written and spoken).
- Strong problem-solving, analytical, and multitasking abilities.
- Experience in customer service or a related field (knowledge of the financial industry is a plus).
- Bachelor's degree (required).
- A proactive attitude and a passion for helping others.
