Senior Associate, Commercial Solutions – Optimization

Teladoc Health

Senior Associate supporting Commercial Operations and optimizing business processes using Salesforce. Analyzing workflows and driving continuous improvement initiatives across the organization.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $70,000 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Analyze and improve Commercial Operations workflows and business processes to drive efficiency, consistency, and scalability.
Conduct process assessments, gap analyses, and root cause investigations to identify opportunities for improvement.
Document current and future state processes, workflows, SOPs, and governance procedures.
Support the development and maintenance of process governance frameworks across Commercial Operations.
Support the ongoing optimization and governance of GCRM (Salesforce) to improve adoption and user experience.
Partner with Technology, and Commercial Operations teams to define business requirements and support system enhancements.
Identify and address data quality issues through process improvements, governance controls, and stakeholder collaboration.
Contribute to development of operational reporting and dashboards to measure process effectiveness, data quality, and business outcomes.
Support the creation and maintenance of knowledge management resources, SharePoint sites, and team documentation.

Requirements

What you’ll need

Bachelor's degree in Business, Operations, Information Systems, or a related field.
2+ years of experience in Commercial Operations, Sales Operations, Business Analysis, Process Improvement, CRM Operations, or a related field.
Working knowledge of Salesforce (GCRM) and experience supporting business processes within a CRM environment.
Experience conducting process analysis, gap assessments, workflow documentation, or continuous improvement initiatives.
Strong analytical and problem-solving skills with the ability to translate business needs into actionable recommendations.
Experience working cross-functionally with business and technical stakeholders.
Experience using reporting and data visualization tools such as Tableau, Power BI, or Salesforce reporting.
Strong communication, organizational, and stakeholder management skills.
Ability to work independently and effectively navigate ambiguous environments.

Benefits

Comp & perks

Flexible Vacation Policy intended for rest, relaxation, and personal time.
80 hours of Paid Sick, Safe, and Caregiver Leave annually

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Process AnalysisGap AssessmentWorkflow DocumentationContinuous ImprovementBusiness Analysis

Soft Skills

Analytical SkillsProblem-SolvingCommunicationOrganizational SkillsStakeholder Management