Practice Coordinator, Mental Health

Teladoc Health

Mental Health Practice Coordinator providing administrative and project support for telemedicine practices. Aiding physician scheduling, referrals, and ensuring efficient patient care in a virtual setting.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Monitors providers’ schedules to ensure that physicians maximize opportunities for efficient patient scheduling and timely patient flow in a virtual care setting
Schedules/Reschedule Physician clinics as needed
Aids in referral management and billing processes
Act as a resource for clinicians and Care Team staff
Obtains referrals as instructed by providers; completes prior authorizations as needed
Provides administrative and technical support to physicians for CME (Continuing Medical Education), financial reimbursement, licensing as well as other admin tasks as assigned
Answers provider requests and/or escalate provider requests appropriately to ensure physician receive timely information to concerns
Supports new physician onboarding by closely monitoring the credentialing and training progress to assure candidate is successfully processed internally by start date
Partners with credentialing team to stay ahead of physician license approvals, renewals, and expirations to ensure there is not a lapse in physicians' ability to provide care
Provides ongoing feedback to manager regarding training needs, physician performance and process improvement
Assists operations leadership and medical director with department staff meeting agendas, and maintains attendance, minutes and follow up items
Participates in performance improvement projects and may perform other similar and related duties as required
Comply with company policies and procedures.

Requirements

What you’ll need

High School Diploma required, Bachelor's degree preferred
2-4 years' experience in related industry
2-4 years of healthcare experience required, or direct experience working in a healthcare environment, preferably in mental health department
Position relies heavily upon communication; must have excellent oral and written communication skills to succeed
Customer service oriented
Previous experience directly supporting physicians

Benefits

Comp & perks

Eligible for a performance bonus and benefits
During your first year of service, you will accrue 5.84 hours of PTO for each bi-weekly pay period
In addition, you will receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually

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Soft Skills

Customer Service OrientationExcellent Oral CommunicationExcellent Written Communication