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Teladoc Health

Product Support Expert

Teladoc Health

Product Support Expert installing and optimizing Teladoc Health Patient Care Devices at healthcare locations. Engage with hospital staff and manage concurrent implementations in the assigned territory.

Posted 7/3/2026full-timeRemote • Louisiana, New Mexico, Oklahoma, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies
FirewallsTCP/IP

About the role

Key responsibilities & impact
  • Lead end-to-end installation and configuration of patient care devices across hospital systems
  • Serve as the primary onsite and remote technical lead during implementations
  • Execute deployment plans in partnership with Project Management
  • Troubleshoot hardware, software, and network issues
  • Build strong relationships with hospital administrators, program managers, and clinical staff
  • Manage multiple concurrent implementations across a defined territory

Requirements

What you’ll need
  • Bachelor’s degree with 3+ years of relevant experience, or Associate’s degree with 4+ years of experience, or High School Diploma/GED with 6+ years of equivalent professional experience
  • Minimum of 3 years of hands-on experience supporting computer hardware, including component-level repair/replacement and operating system imaging
  • Strong working knowledge of networking and wireless technologies (e.g., TCP/IP, Wi-Fi standards, routers, firewalls)
  • At least 1 year of experience in technical installation, deployment, or field support environments
  • Willingness and ability to travel up to 75% to the Dallas and Houston, TX area

Benefits

Comp & perks
  • performance bonus
  • RSUs
  • Flexible Vacation Policy
  • 80 hours of Paid Sick, Safe, and Caregiver Leave annually

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Computer Hardware SupportOperating System ImagingComponent-Level RepairTechnical InstallationDeployment Planning
Soft Skills
Relationship BuildingCommunication SkillsProblem-Solving