Product Support Expert

Teladoc Health

Product Support Expert installing and optimizing Teladoc Health Patient Care Devices at healthcare locations. Engage with hospital staff and manage concurrent implementations in the assigned territory.

Posted 7/3/2026full-timeRemote • Louisiana, New Mexico, Oklahoma, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in the installation and configuration of patient care devices, with a strong focus on troubleshooting hardware, software, and network issues. Proven ability to manage multiple implementations while building relationships with healthcare professionals.

Highest-signal resume keywords

Patient Care Device InstallationTechnical Lead ExperienceNetworking Knowledge (TCP/IP, Wi-Fi)Hardware Support and RepairField Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Computer Hardware SupportOperating System ImagingComponent-Level RepairTechnical InstallationDeployment Planning

Soft Skills

Relationship BuildingCommunication SkillsProblem-Solving

Tools & Technologies

RoutersFirewalls

Industry Keywords

HealthcarePatient CareImplementationProject Management

Tech Stack

Tools & technologies

FirewallsTCP/IP

About the role

Key responsibilities & impact

Lead end-to-end installation and configuration of patient care devices across hospital systems
Serve as the primary onsite and remote technical lead during implementations
Execute deployment plans in partnership with Project Management
Troubleshoot hardware, software, and network issues
Build strong relationships with hospital administrators, program managers, and clinical staff
Manage multiple concurrent implementations across a defined territory

Requirements

What you’ll need

Bachelor’s degree with 3+ years of relevant experience, or Associate’s degree with 4+ years of experience, or High School Diploma/GED with 6+ years of equivalent professional experience
Minimum of 3 years of hands-on experience supporting computer hardware, including component-level repair/replacement and operating system imaging
Strong working knowledge of networking and wireless technologies (e.g., TCP/IP, Wi-Fi standards, routers, firewalls)
At least 1 year of experience in technical installation, deployment, or field support environments
Willingness and ability to travel up to 75% to the Dallas and Houston, TX area

Benefits

Comp & perks

performance bonus
RSUs
Flexible Vacation Policy
80 hours of Paid Sick, Safe, and Caregiver Leave annually