Director, Product Enablement – Operations

Teladoc Health

Director of Product Enablement & Operations at Teladoc Health overseeing product lifecycle governance and AI enablement. Driving operational efficiency while collaborating across departments for product excellence.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesLead💰 $165,000 - $187,000 per yearWebsite

About the role

Key responsibilities & impact

Driving operational excellence, AI enablement, and product lifecycle governance across the Product organization.
Leading Product Operations functions that support operational scalability, tooling strategy, cross-functional coordination, and execution consistency across product development activities.
Partnering closely with Product leadership to improve operational effectiveness through process optimization, tooling adoption, AI-enabled workflow improvements, and organizational enablement initiatives that support product delivery and execution quality across a fast-paced, matrixed environment.
Identifying, evaluating, and rolling out AI tools across the product development lifecycle — roadmapping, requirements, design, content ops, documentation — with measurable gains in efficiency and quality.
Championing AI use across the Product organization, leading adoption and change management to embed AI into workflows and improve business outcomes.
Owning the Product organization's tooling strategy, with accountability for efficiency, adoption, and ROI.
Building and scaling a training program covering onboarding, skill-building, and ongoing development across product roles.
Building and maintaining a collaborative environment with stakeholders across product, engineering, finance, sales, customer success, and leadership to ensure strategic objectives are met.
Running the decision-making forums on the product operating cadence — surface risks, shape priorities, and get teams aligned faster.

Requirements

What you’ll need

10+ years of experience in product operations, product management, or a related field at a leading digital health or technology firm.
Track record of rolling out AI tools at scale, ideally on product or management teams, with measurable impact on efficiency and quality.
Has designed and scaled processes that measurably improved efficiency, accuracy, or performance, backed by solid data analysis and KPI reporting.
Deep understanding of the product development lifecycle, specifically in a technology-focused company.
Can break down complex problems, find root causes, design solutions, and plan the rollout.
Operates independently — sets direction and ships results on high-impact, cross-functional work.
Proficient in stakeholder management, relationship building, and communication management across executive levels.
Strong written and verbal communication, including executive-level presentations on roadmap updates, quarterly objectives, and org-wide initiatives.
Familiarity with tools like Figma, Jira, Confluence, Miro, Airtable, Productboard, and modern AI assistants.
Experience in a B2B2C software company is preferred; experience in healthcare is a strong plus.
Bachelor's degree in a related field. In lieu of a Bachelor's degree, an equivalent combination of education and experience is accepted.

Benefits

Comp & perks

Flexible Vacation Policy
80 hours of Paid Sick, Safe, and Caregiver Leave annually
Performance bonus
Health insurance
Retirement plans
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI toolsproduct operationsproduct managementprocess optimizationdata analysisKPI reportingproduct development lifecyclechange managementefficiency improvementperformance measurement

Soft Skills

stakeholder managementrelationship buildingcommunication managementproblem-solvingindependent operationcross-functional collaborationexecutive-level communicationtraining program developmentorganizational enablementdecision-making