Lead Content Designer

Teladoc Health

Lead Content Designer at Teladoc Health driving content strategy and conversation design in healthcare settings. Collaborate with cross-functional teams to enhance user experiences and manage AI interactions.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $135,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and execute content strategy, aligning product, clinical, and business goals with user-centered content decisions
Design conversation flows, intents, and response frameworks for AI-powered chatbot and virtual assistant experiences
Collaborate with AI, clinical, legal, and engineering stakeholders to develop prompt frameworks, content guidelines, and quality criteria for LLM-generated responses

Requirements

What you’ll need

8–10 years of experience in content design, UX writing, or a closely related discipline
Experience in digital health or wellness preferred
Demonstrated experience in conversation design, including writing dialogue flows, intents, utterances, and system responses for chatbots or virtual assistants
Experience leading content strategy for complex digital product experiences
Familiarity with conversational AI platforms and tooling
Bachelor’s degree in English, Communications, Journalism, or a related field, or equivalent practical experience

Benefits

Comp & perks

Performance bonus
Flexible Vacation Policy
80 hours of Paid Sick, Safe, and Caregiver Leave annually

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

content designUX writingconversation designdialogue flowsintentsutterancessystem responsescontent strategydigital product experiencesprompt frameworks

Soft Skills

collaborationuser-centered decision makingleadership