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Teladoc Health

Lead Content Designer

Teladoc Health

Lead Content Designer at Teladoc Health driving content strategy and conversation design in healthcare settings. Collaborate with cross-functional teams to enhance user experiences and manage AI interactions.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $135,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact
  • Lead and execute content strategy, aligning product, clinical, and business goals with user-centered content decisions
  • Design conversation flows, intents, and response frameworks for AI-powered chatbot and virtual assistant experiences
  • Collaborate with AI, clinical, legal, and engineering stakeholders to develop prompt frameworks, content guidelines, and quality criteria for LLM-generated responses

Requirements

What you’ll need
  • 8–10 years of experience in content design, UX writing, or a closely related discipline
  • Experience in digital health or wellness preferred
  • Demonstrated experience in conversation design, including writing dialogue flows, intents, utterances, and system responses for chatbots or virtual assistants
  • Experience leading content strategy for complex digital product experiences
  • Familiarity with conversational AI platforms and tooling
  • Bachelor’s degree in English, Communications, Journalism, or a related field, or equivalent practical experience

Benefits

Comp & perks
  • Performance bonus
  • Flexible Vacation Policy
  • 80 hours of Paid Sick, Safe, and Caregiver Leave annually

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
content designUX writingconversation designdialogue flowsintentsutterancessystem responsescontent strategydigital product experiencesprompt frameworks
Soft Skills
collaborationuser-centered decision makingleadership