Teladoc Health

Technical Writer II, Knowledge Base & Enablement

Teladoc Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50,000 - $70,000 per year

About the role

  • Works with business leaders and stakeholders to identify and address areas of opportunity and gaps in knowledge flow.
  • Supports the design, implementation and enhancement of core KB approaches used to support critical knowledge flow within and across the business and knowledge domains.
  • Develops and implements the KB technology infrastructure and strategy and configures to ensure they continuously respond to changing business needs.
  • Supports the knowledge sharing technology needs of leadership teams, business unit groups, individual networks, and other stakeholders as needed.
  • Models best practices and knowledge sharing behaviors in the use of enabling technologies.
  • Monitors and evaluates knowledge base programs, including external benchmarking and evaluation programs/opportunities.
  • Facilitates gathering and documenting requirements with business and technology partners. Documentation may include creating wireframes, user flows and process flows with sensitivity to user-system interaction.
  • Develops and implements the knowledge base communication strategy; helps disseminate information about the organization's KB program to internal and external audiences.

Requirements

  • Bachelor’s degree in a STEM field; equivalent work experience is acceptable.
  • 3+ years of experience creating and maintaining technical documentation or knowledge base (KB) content within a Service Desk, IT Support, or NOC environment.
  • Proven ability to translate complex technical processes into clear, user-friendly documentation for both technical and non-technical audiences.
  • Hands-on experience managing documentation within tools such as Confluence, Jira, and/or Microsoft SharePoint, including content organization and lifecycle management.
  • Familiarity with HTML or rich text editing for web-based documentation (e.g., formatting, embedding, or structuring content within KB tools).
  • Experience working cross-functionally to gather requirements and information from stakeholders, including technical teams and senior leadership.
  • Strong organizational skills with the ability to manage multiple documentation priorities in a fast-paced, evolving environment.
  • Demonstrated ability to identify knowledge gaps and proactively improve documentation to support end users and reduce escalations.
  • Excellent written and verbal communication skills.
Benefits
  • Flexible Vacation Policy
  • 80 hours of Paid Sick, Safe, and Caregiver Leave annually
  • Performance bonuses
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical documentationknowledge base (KB) contentHTMLrich text editingwireframesuser flowsprocess flowscontent organizationlifecycle management
Soft Skills
organizational skillscommunication skillsability to translate complex processescross-functional collaborationability to identify knowledge gapsproactive improvementuser-friendly documentationsensitivity to user-system interaction