HCM Support Assistant, People Operations (Payroll)

Teknisa Software

Assistente de Suporte HCM supporting client requests by identifying issues and directing service solutions. Focus on people management with a commitment to innovation in technology.

Posted 7/14/2026full-timeBelo Horizonte • 🇧🇷 BrazilMid-LevelSenior💰 R$2,096 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing client requests and managing support processes, with a strong focus on People Operations and payroll processing. Effective in maintaining communication with clients and documenting ticket resolutions.

Highest-signal resume keywords

Bachelor's Degree In Business AdministrationKnowledge Of People OperationsPayroll ProcessingGood Written Communication SkillsAgile Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticket AnalysisProblem IdentificationTechnical Complexity AssessmentSupport Process ManagementResource Definition

Soft Skills

Client CommunicationTeam Collaboration

Industry Keywords

People OperationsPayroll Routines

About the role

Key responsibilities & impact

Analyze client requests, identifying problems or questions;
Assess the technical complexity of tickets, directing the support process and working on solutions in an agile and practical manner;
Define the resources required to operationalize support activities;
Record in the system the actions taken to resolve tickets;
Keep the client consistently updated on the progress of their ticket;
Provide information about open tickets;
Participate in technical and behavioral training sessions whenever they are offered.

Requirements

What you’ll need

Bachelor’s degree completed or in progress in Business Administration, Accounting, Human Resources Management, or related fields;
Knowledge of People Operations (Payroll) routines and payroll processing;
Good written communication skills.

Benefits

Comp & perks

💲 CLT employment contract with a salary of R$2,096.00
🛒🍽️ Meal and/or food allowance (Vale Alimentação and/or Vale Refeição)
🚋 Transportation allowance (Vale Transporte)
💰 Profit-sharing
🩺 Unimed health plan without co-payment, partially subsidized for the employee (Teker) and dependents
🦷 Dental plan for the employee (Teker) and dependents
🧑‍⚕ Pharmacy discount program
💼 Life insurance
👶 TekBaby: gift for newborns
🐶🐱 Meu Pet Club: pet health plan
🌴 SESI partnership: access to clubs and hotels across Minas Gerais (MG)
💪 Access to top gyms in Brazil through Wellhub (formerly Gympass)
😍 Discount partnerships with stores and services (Duo Gourmet, Cemig Sim, Coco Bambu, etc.)
🥳 Birthday gift and celebration
🎁 Tek Store: free gifts for employees
📚 Education benefits and partnerships: UnicoSkill, Udemy, Wise Up, EnglishPass, Descomplica and more
🤓 Unitek: Teknisa’s corporate university for professional growth
⭐ Feedback-driven culture
💙 Friendly, welcoming team that promotes diversity and inclusion!